3. General Purpose Communication Technologies


3.1.1 Email (Messaging) Systems,Gateways and Interfaces
3.1.2 Calendars & Scheduling tools
3.1.3 Web-based Communications
3.1.4 Remote Access Client/Server Utilities
3.1.5 Audio Teleconferencing, Digital Voice Communications
3.1.6 Video Teleconferencing
3.1.7 Streaming Media Clients and Servers
3.1.8 Groupware, Collaboration tools
3.1.9 Wireless communications
3.1.10 Terminal emulators
3.1.11 Help desk and Call Management Systems
3.1.12 Text-based Conferencing Systems, Chat Systems
3.1.13 Commerce and Transaction Services
3.1.14 Communications Security Technologies (authentication, data encryption, key management, etc.)